Performance IP - Internet Network Backbone

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• Internet Services Brochure
• Performance IP Data Sheet
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With the Internap Performance IP service, you can take advantage of the convenience, flexibility and reach of the unique Internap Internet network backbone, seamlessly connecting to customers, suppliers, employees and business partners. By routing over redundant, high-speed connections to all major Internet backbones, this service provides highly reliable robust delivery of your content, applications and communications throughout the Internet.

Internet Network Backbone - Detail

Using its patented technology and the existing Internet network infrastructure, Internap created an innovative way to route data and avoid the Internet's points of congestion. Rather than provisioning traditional single ISP network access, Performance IP service intelligently routes across up to 8 integrated NSP networks in the Internap Private Network Access Points (P-NAPs). This insulates your traffic from the risk of network outages, providing reliable, stable and predictable connectivity.

Intelligent Technology

Internap has developed proprietary route control technology, which overcomes the limitations of traditional routing policies. This technology monitors the performance of each Internet backbone, routing your traffic across the best path, providing fast and more reliable data delivery than traditional routing methods. The Internap route control technology considers path characteristics like latency, packet loss, route stability and congestion when making routing decisions. Decisions are made dynamically and automatically to account for network performance changes, without the need for manual intervention.

Proactive Service Level Guarantee

Unlike our competition, Internap approaches customer service and support proactively. Through constant network monitoring and management, we are able to alert our customers to network issues and correct them efficiently. Internap has purposefully defined our Service Level Agreements (SLAs) to lead the industry, so customers get reliable performance supported with proactive service and crediting - that's why our agreement is a guarantee.

Guaranteed North American performance metrics include:

• 100% network availability
• Less than 45 milliseconds latency
• Less than 0.3% packet loss
• Less than 0.5 millisecond jitter

In case there is ever a problem with the service, we provide 24x7x365 direct access to certified networking engineers in our Network Operations Centers (NOCs), not ticket takers. Our network engineers have the expertise and visibility into all major Internet backbones to see and resolve issues quickly and effectively.